Silberman, Melvin L. <br/><br/>
How to resolve conflict effectively :  leader's guide / 
 Leader's guide 
Mel Silberman and Freda Hansburg. 
 - San Francisco :  Pfeiffer  c2005. 
 - 18 p. :  ill. ;  28 cm. 
 - 60 minute active training series .
 - 60 minute active training series. .
<br/><br/>Includes bibliographical references (p. 17). 
<br/><br/><label>ISBN: </label>0787973513 (pbk.) 9780787973513 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Negotiation in business.