TY  - BOOK
AU  - Silberman,Melvin L.
AU  - Hansburg,Freda
TI  - How to resolve conflict effectively: leader's guide 
T2  - 60 minute active training series
SN  - 0787973513 (pbk.)
PY  - 2005///
CY  - San Francisco
PB  - Pfeiffer
KW  - Conflict management
KW  - Negotiation in business
N1  - Includes bibliographical references (p. 17)
ER  -