Ramsey, Robert D. <br/><br/>
How to say the right thing every time :  communicating well with students, staff, parents, and the public / 
Robert D. Ramsey. 
 - Thousand Oaks, Calif. :  Corwin Press,  c2002. 
 - xiii, 234 p. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. 231-232). 
<br/><br/>1. The Twenty Biggest Communication Mistakes School Leaders Make and How to Avoid Them -- 2. How to Say the Right Thing to Students -- 3. How to Say the Right Thing to Parents -- 4. How to Say the Right Thing to Peers and Colleagues -- 5. How to Say the Right Thing to the General Public and the Media -- 6. How to Say the Right Thing in Special Situations -- 7. How to Say the Right Thing in Writing -- 8. How to Say the Right Thing With Gestures and Body Language -- Resource A. 101 Ways to Be a Better Communicator Starting Tomorrow Morning -- Resource B. What Others Say About Communication: Quips, Quotes, and Anecdotes -- Resource D. Self-Affirmations: How to Say the Right Thing to Yourself. 
<br/><br/><label>ISBN: </label>0761945008 (alk. paper) 9780761945000 (alk. paper) 0761945016 (pbk.) 9780761945017 (pbk.) 
<br/><br/><label>LCCN: </label>2002002770 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in education--Handbooks, manuals, etc.<br/>Oral communication--Handbooks, manuals, etc.<br/>Interaction analysis in education--Handbooks, manuals, etc.<br/>School administrators--Handbooks, manuals, etc.
<br/><br/><label>LC Class. No.: </label>LB1033.5  / .R36 2002 
<br/><br/><label>Dewey Class. No.: </label>371.102/2