TY  - BOOK
AU  - Silberman,Melvin L.
AU  - Hansburg,Freda
TI  - How to speak up without putting others down: leader's guide 
T2  - 60 minute active training series
SN  - 0787973556 (pbk.)
PY  - 2005///
CY  - San Francisco
PB  - Pfeiffer
KW  - Business communication
KW  - Study and teaching
KW  - Communication in management
KW  - Oral communication
KW  - Psychological aspects
N1  - Includes bibliographical references (p. 15)
ER  -