Sanderson, Susan M. <br/><br/>
Introduction to help desk concepts and skills / 
Susan M. Sanderson. 
 - New York ;  London :  McGraw-Hill Technology Education,  c2004. 
 - xxii, 360 p. :  ill. ;  28 cm. +  1 CD-ROM (4 3/4 in.) 
 - Mike Meyers' computer skills .
 - Mike Meyers' computer skills. .
<br/><br/> Accompanying CD-ROM contains the MS Access version of HelpSTAR.  Includes index. 
<br/><br/><label>ISBN: </label>007821677X (set) 9780078216770 (set) 0072231599 (pbk.) 9780072231595 (pbk.) 0072231602 (CD-ROM) 9780072231601 (CD-ROM) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer technical support.<br/>Computer industry--Customer services--Management.
<br/><br/><label>LC Class. No.: </label>QA76.9.T43  / S26 2004 
<br/><br/><label>Dewey Class. No.: </label>004.0688 658.812