TY  - BOOK
AU  - Fleming,Carol A.
TI  - It's the way you say it: becoming articulate, well-spoken, and clear 
T2  - A BK Life book
SN  - 9781609947439
AV  - P95 .F54 2013
U1  - 808.5 23
PY  - 2013///]
CY  - San Francisco
PB  - Berrett-Koehler Publishers, Inc.
KW  - Oral communication
KW  - Langage
KW  - eclas
KW  - Expression orale
KW  - Communication
KW  - Aspects psychologiques
KW  - Développement d'aptitudes
KW  - fast
N1  - Includes bibliographical references (pages 229-230) and index; Assessing your voice -- Resolving specific problems -- Developing a dynamic voice -- Becoming well-spoken -- Unifying your verbal and nonverbal messages -- Let's talk business!
N2  - "Most people don't like the sound of their voice - but for some, their vocal and communication habits are holding back professional success. Typical problems include: voice pitches too high, nasal and gravelly, mumbling, swallowing of words, speech too soft - people constantly asking to speak up, speaking too fast, difficulty making small talk, difficulty making eye contact, stage fright and interrupting others. Other books address some of these issues but are not grounded in speech science and professional expertise. With dozens of years under her belt as a Ph.D. speech therapist and pathologist, Carol Fleming can get every reader to the right solutions quickly."--Publisher description
ER  -