Managing the change process : a field book for change agents, consultants, team leaders, and reengineering managers /
David K. Carr, Kelvin J. Hard, William J. Trahant.
- New York : McGraw-Hill, c1996.
- xxi, 248 p. : ill. ; 24 cm.
Includes bibliographical references and index.
How organizations are changing -- Progress and challenges in organizational change management -- Managing complex, major change -- Understanding the human change process -- Motivating and enabling change -- Becoming an effective change leader -- A successful approach to change management -- Tools, techniques, and remedial work -- Appendices: A: An overview of change management history -- B: Perspectives on change -- C: The range of change--an early progress report.