Negotiating outcomes : expert solutions to everyday challenges.
- Boston, Mass. : Harvard Business School Press, c2007.
- xii, 102 p. : ill. ; 18 cm.
- Pocket mentor series .
- Pocket mentor series. .
Includes bibliographical references (p. 101-102).
Negotiating outcomes : the basics -- Types of negotiations -- Multiphase and multiparty negotiations -- Four key concepts -- Nine steps to a deal -- Negotiation tactics -- Barriers to agreement -- Cognitive traps -- The skills of effective negotiators -- Tips and tools -- Tools for negotiating outcomes -- Test yourself -- Frequently asked questions -- Key terms -- To learn more -- Sources for negotiating outcomes.