TY - BOOK AU - Gillen,Terry ED - Chartered Institute of Personnel and Development. TI - Negotiating, influencing and persuading T2 - CIPD toolkit SN - 9781843981824 AV - HD58.6 .G55 2008 U1 - 658.4052 23 PY - 2008/// CY - London PB - Chartered Institute of Personnel and Development KW - Negotiation in business KW - Problem solving KW - Communication in management KW - Interpersonal communication N1 - Loose leaves in ring binder; "Everything you need to design, deliver and evaluate"--Cover ER -