TY - BOOK AU - Gates,Steve TI - The negotiation book: your definitive guide to successful negotiating SN - 9781119155300 AV - HD58.6 .G38 2016 U1 - 658.4/052 23 PY - 2016/// CY - Chichester, West Sussex, United Kingdom PB - John Wiley & Sons Ltd KW - Negotiation in business KW - Case studies KW - fast N1 - Includes index; Machine generated contents note; ch. 1; So You Think You Can Negotiate? --; ch. 2; The Negotiation Clock Face --; ch. 3; Why Power Matters --; ch. 4; The Ten Negotiation Traits --; ch. 5; The Fourteen Behaviors that Make the Difference --; ch. 6; The "E" Factor --; ch. 7; Authority and Empowerment --; ch. 8; Tactics and Values --; ch. 9; Planning and Preparation that Helps You to Build Value ER -