Operations and supply management /
F. Robert Jacobs, Richard B. Chase, Nicholas J. Aquilano
- 12th ed.
- Boston : McGraw-Hill, 2009.
- xix, 776 p. : col. ill. ; 29 cm. + 1 DVD (4 3/4 in.)
- The McGraw-Hill/Irwin series .
- McGraw-Hill/Irwin series operations and decision sciences. .
Includes index.
Includes bibliographical references and index.
Part I. Strategy. 1. Introduction to the field --- 2. Operations and supply strategy. 2A. Linear programming using the excel solver --- 3. Project management --- 4. Product and service design ---- Part II. Processes. 5. Process capacity management.5A. Learning curves --- 6. Process analysis. 6A. Job design and work measurement. 7. Manufacturing processes. 7A. Facility layout --- 8. Service processes. 8A. Waiting line analysis --- 9. Six-sigma quality. 9A. Process capability and SPC ---- Part III. Supply Chain Design. 10. supply chain strategy --- 11. Logistics and facility location --- 12. Lean manufacturing --- 13. Operations consulting and reengineering ---- Part IV. Planning and controlling the supply chain. 14. Enterprise resource planning systems --- 15. Demand management and forecasting --- 16. Aggregate sales and operations planning --- 17. Inventory control --- 18. Material requirements planning ---- Part V. Scheduling. 19. Scheduling --- 19A. Simulations --- 20. Constraint management ---- SUPPLEMENTS. A. Financial analysis --- B. Operations technology ---- APPENDIXES. A. Answers to selected problems --- B. Learning curve tables --- C. Present value tables.
Chase, Jacobs and Aquilano: Operations Management for Competitive Advantage, 11/e (CJA) provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. The text provides comprehensive coverage, from high-tech manufacturing to high touch services with a balanced treatment. Chase, Jacobs, and Aquilano also thoroughly integrates and discusses current issues such as globalization; supply chain strategy, E-business, and ERP. The concepts are illustrated by using abundant real world examples, articles, illustrations, problems and cases. Technology is integral to the success of this course, as such, CJA also provide students and instructors with an innovative array of leading edge technology learning and teaching tools. -- from http://highered.mcgraw-hill.com (Sep. 29, 2011).