TY  - BOOK
AU  - Damelio,Robert
TI  - The Basics of process mapping
SN  - 9781563273766
AV  - T60.8 .D36 2011
U1  - 658.5/4 22
PY  - 2011///
CY  - New York
PB  - CRC/Productivity Press
KW  - Work design
KW  - Flow charts
KW  - Organizational effectiveness
KW  - fast
KW  - Arbetsstudier
KW  - sao
N1  - Includes bibliographical references and index; Overview -- Thinking about work -- Why map a process? -- Relationship maps -- Cross-functional process map (aka swimlane diagram) -- Flowchart -- Seven principles to improve flow
UR  - http://catdir.loc.gov/catdir/toc/fy11pdf03/2010006278.html
ER  -