Relationship marketing : perspectives, dimensions and contexts /
Tracy Harwood, Tony Garry and Anne Broderick.
- Maidenhead [England] : McGraw-Hill Higher Education, c2008.
- xxii, 242 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Structured in three sections, Perspectives, Dimensions and Contexts, the text provides an overview of the key theoretical concepts and models; discussion of practical applications; reviews by both academics and practitioners; and more. Case studies and examples will be given to illustrate the ideas presented.