TY  - BOOK
AU  - West,Michael A.
ED  - Chartered Institute of Personnel and Development.
ED  - Institute of Customer Service.
TI  - Rewarding customer service?: using reward and recognition to deliver your customer service strategy ; research report  
SN  - 1843981424 (pbk)
PY  - 2005///
CY  - London
PB  - Chartered Institute of Personnel and Development
KW  - Customer services
N1  - Includes bibliographical references
ER  -