Includes bibliographical references and index.

Socio-technical aspects of ERP implementation : the central role of communication / Dov Te'eni -- Post-implementation use of a complex technology : the case of a southeastern U.S. university / Marie-Claude Boudreau -- Understanding an ERP system implementation in a higher education institution : a grounded theory approach / Jose Esteves, Joan Pastor -- ERP and new organizational capabilities : the example of the Kentucky community and technical college system / Roy Tapp ... [et al.] -- Technology innovation in a small rural hospital / Sheila K. McGinnis ... [et al.] -- What went wrong? Lessons learned from studying ERP implementation across cultures / Celia Romm Livermore -- Metaphorically speaking, does culture matter? / Jenine Beekhuyzen -- Looking back, looking in and looking on : treading over the ERP battleground / Dave Oliver, Marilyn Van Dyke -- Exploring the power and politics of a PeopleSoft® implementation / Cherilyn Randolph, Rebecca Main -- Managing complexity and institutionalization : power and politics in ERP implementation in an Australian university / Brian Corbitt, Konrad Peszynski, Olaf Boon -- Tales of resistance in an Australian university / Matt Goodwin -- Evaluating the North American pilot for SAP's campus management system / Kathryn F. Gates -- Critical success factors for implementing an ERP system / Jens Laurits Nielsen -- Implementation factors that affect ERP system success / Craig Chatfield -- Academic and business users : a model of ERP user acceptance / Nicole Mayer -- Achieving strategic goals : the role of ERP and the influence of use quality / Michelle Morley.

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