Includes bibliographical references and index.

The power in front-line ideas: The Clarion-Stockholm hotel ; The impact of front-line ideas: the 80/20 principle ; Creating an idea-driven organization ; Why are idea-driven organizations so rare? ; Realigning the organization for ideas ; Effective idea processes ; Getting more and better ideas ; Idea systems and innovativeness -- A different kind of leadership: Why leaders are often blind to front-line ideas ; Fighting back ; Key points -- Aligning the organization to be idea driven: strategy, structure, and goals: Strategy and goal alignment ; Structuring for ideas ; Key points -- Aligning the organization to be idea driven: management systems: Budgeting and resourcing the idea process ; Aligning policies and rules ; Aligning processes and procedures ; Aligning evaluation and reward systems ; Conclusion ; Key points -- How effective idea processes work: The Kaizen Teian process ; Team-based practices ; Facilitation ; Escalation ; The electronic suggestions box trap ; Key points.

Implementing a high-performing idea system: Step 1: ensure the leadership's long-term commitment to the new idea system ; Step 2: form and train the team that will design and implement the system ; Step 3: assess the organization from an idea management perspective ; Step 4: design the idea system ; Step 5: start correcting misalignments ; Step 6: conduct a pilot test ; Step 7: assess the pilot results, make adjustments, and prepare for the launch ; Step 8: roll out the system organization-wide ; Step 9: continue to improve the system ; Key points -- Ways to get more and better ideas: Problem finding ; Creating a problem-sensitive organization ; Key points -- Front-line ideas and innovation: Innovations often need front-line ideas to work ; Front-line ideas create capabilities that enable innovations ; Front-line ideas can transform routine innovations into major breakthroughs ; Front-line ideas can open up new opportunities for innovation ; Setting up an idea system removes many of the barriers to innovation ; Bringing it all together ; Conclusion ; Key points.

Explains how to build an idea-driven organization that embraces the generating and implementing of employee suggestions, and discusses the practices and strategies that encourage and discourage employee participation. --Publisher's description.

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