Includes bibliographical references (p. 181-187) and index.

The call for results -- Absolute #1: get everyone on the same page: focus on the purpose of your organization -- Absolute #2: prepare for battle: equip your operation with tools, talent, and technology -- Absolute #3: stoke the fire of performance: create a climate for results -- Absolute #4: build bridges on the road to results: nurture relationships with people -- Absolute #5: keep the piano in tune: practice continuous renewal.

"Getting Results shows you how to become a results-oriented manager and create a workplace that brings out the best in people, while at the same time developing effective systems and processes that improve performance. The authors guide you through their five absolutes for high performance, the critical management practices based on the input of managers in their study that are necessary for fostering high performance and getting bottom-line results. Full of interactive exercises, self-assessments, and other practical tools, this step-by-step guide will teach you how to focus companywide efforts toward the desired results, create a positive working environment that encourages achievement, and practice continuous improvement that sustains and enhances operating results."--BOOK JACKET.

1 2