Includes bibliographical references and index.

1. Voice and involvement at work: introduction / Paul J. Gollan, Bruce E. Kaufman, Daphne Taras, and Adrian Wilkinson -- Part I. Australia -- 2. NER at Suncorp Group: the Suncorp Group employee council / Paul J. Gollan and Ying Xu -- 3. NER in a leading Australian medical manufacturer / Paul J. Gollan and Senia Kalfa -- 4. The difficult challenge faced by hybrid employee voice in the Australian university sector / Alison Barnes and Craig Macmillan -- Part II. Britain -- 5. Legislating for NER? NER and the ICE regulations at Manufacture Co. / Jimmy Donaghey, Niall Cullinane, and Tony Dundon -- 6. Employee voice in a dot com: the rise and demise of the employee forum at WebBank / Stewart Johnstone and Adrian Wilkinson -- 7. Partnership at Eurotunnel: challenges for NER and union representation / Paul J. Gollan and Senia Kalfa -- Part III. Canada -- 8. A century of employee representation at Imperial Oil / Daphne G. Taras -- 9. Non-union employee representation in the Royal Canadian mounted police: resistance and revitalization / Sara Slinn -- 10. From non-union consultation to bargaining in the Canadian federal public service: expanding the bounds of employee representation through the NJC / Richard P. Chaykowski -- Part IV. United States -- 11. Employee involvement and voice at Delta Air Lines: the leading edge of American practice / Bruce E. Kaufman -- 12. The intersection of NER and ADR: a conceptual analysis and federal express case / David Lewin -- 13. What do NLRB cases reveal about non-union employee representation groups? A typology from post-electromation cases / Michael H. Leroy.

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