Includes bibliographical references (pages 125-128) and index.

"Employee Surveys That Work offers groundbreaking ways to make employee surveys more useful, accurate, and effective. It is meant as a reference to enable better design and use of results, countering a number of unhelpful but common practices that have arisen as company-wide annual employee surveys have become commonplace. Designed to stand on its own as a guide to conducting company-wide annual employee surveys, it reviews the basics of employee surveys (with references provided for readers who want more details on specific points about basic survey design and implementation) and presents new insights regarding the challenges and benefits of annual company-wide employee surveys"-- Provided by publisher.

"Alec Levenson's immensely practical guide shows every organization that uses employee surveys or is considering using them how to make them more effective, valuable, and reliable--and how to make better use of them"-- Provided by publisher.

Introduction: A roadmap to effective employee surveys -- Part 1. Survey goals, objectives, and methods: Goals: define a clear survey purpose -- Objectives: the pros and cons of focusing on employee engagement -- Methods: match the measurement to the processes, roles, and teams -- Part 2. Survey design and delivery: Good survey practices: don't reinvent the wheel -- Anonimity vs. Insights: confidentiality and organizational data matching -- Part 3. Survey analysis, interpretation, and action taking: KISS: the power and pitfalls of simplicity -- The big picture: What, how, why, and who of statistical modelling -- Reaching conclusions: benchmarking and statistical versus meaningful differences -- Moving forward: reporting and taking action.

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