000			02855cam a2200421 i 4500
001			20512646
003			SA-PMU
005			20221109140647.0
008			180407s2018 enk b 001 0 eng c
010			_a 2017060243
020			_a9781138658547 _q(hardback : _qalk. paper)
020			_a9781138658554 _q(paperback : _qalk. paper)
040			_aLBSOR/DLC _beng _cLBSOR _erda _dDLC
042			_apcc
050	0	0	_aHD9980.5 .S58 2018
082	0	0	_a910.68/5 _223
100	1		_aSmit, Bert, _eauthor.
245	1	0	_aSustainable customer experience design : _bco-creating experiences in events, tourism and hospitality / _cBert Smit and Frans Melissen.
264		1	_aLondon ; _aNew York : _bRoutledge, Taylor & Francis Group, _c2018.
300			_axii, 286 pages ; _c26 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
520			_a"Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. What's more, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of events, tourism and hospitality management, but also related fields"-- _cProvided by publisher.
650		0	_aService industries _xCustomer services.
650		0	_aSpecial events industry _xCustomer services.
650		0	_aTourism _xCustomer services.
650		0	_aHospitality industry _xCustomer services.
650		0	_aCustomer relations.
650		0	_aConsumer satisfaction.
650		0	_aSustainable development.
700	1		_aMelissen, Frans, _eauthor.
776	0	8	_iOnline version: _aSmit, Bert, author. _tSustainable customer experience design _dAbingdon, Oxon ; New York, NY : Routledge, 2018 _z9781315620749 _w(DLC) 2018031401
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBOOK
999			_c12672 _d12672