000 01131nam a2200373 4500
001 u1148
003 SA-PMU
005 20210418123216.0
008 060918s2006 xxu f 000 0 eng
010 _a 2006007913
015 _aGBA686168
_2bnb
016 7 _a1422103234
_2Uk
020 _a1422103234 (pbk.) :
_c9.99
040 _aStDuBDS
_cStDuBDS
_dUk
050 0 0 _aHF5415.5
_b.C658
082 0 0 _a658.812
_222
084 _aHF 5415 .5 C658 MC1
084 _aHF 5415 .5 C658 WC1
110 _aHarvard Business School Press
245 0 0 _aConnecting with your customers.
260 _aBoston, Mass. :
_bHarvard Business School,
_c2006.
300 _avii, 178 p. ;
_c22 cm.
440 4 _aThe results-driven manager series
500 _aFormerly CIP.
_5Uk
504 _aIncludes bibliographical references.
650 0 _aCustomer relations.
650 0 _aCustomer services.
650 0 _aSuccess in business.
710 2 _aHarvard Business School.
942 _cBOOK
949 _aHF 5415 .5 C658 MC1
_i51952000005851
_lSTACKS
_mMAIN
949 _aHF 5415 .5 C658 WC1
_i5195200000128X
_lSTACKS
_mFEMALE
596 _a1
999 _c2054
_d2054