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| 008 | 060918s2006 xxu f 000 0 eng | ||
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| 110 | _aHarvard Business School Press | ||
| 245 | 0 | 0 | _aConnecting with your customers. |
| 260 |
_aBoston, Mass. : _bHarvard Business School, _c2006. |
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| 300 |
_avii, 178 p. ; _c22 cm. |
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| 440 | 4 | _aThe results-driven manager series | |
| 500 |
_aFormerly CIP. _5Uk |
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| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aSuccess in business. | |
| 710 | 2 | _aHarvard Business School. | |
| 942 | _cBOOK | ||
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