| 000 | 02802cam a2200637 i 4500 | ||
|---|---|---|---|
| 001 | u12600 | ||
| 003 | SA-PMU | ||
| 005 | 20210418123317.0 | ||
| 008 | 160627s2016 enk b 000 0 eng | ||
| 010 | _a 2016021009 | ||
| 040 |
_aDLC _beng _erda _cDLC _dOCLCF _dCLE _dCHVBK _dOCLCO _dYDXCP _dOCLCA _dOCLCQ _dNZAUC _dVRC _dOCLCQ _dTOH _dPHUST _dSFR _dOCLCO |
||
| 019 |
_a938393782 _a967568740 |
||
| 020 |
_a9780749475598 _q(pbk.) |
||
| 020 |
_a0749475595 _q(pbk.) |
||
| 035 |
_a(OCoLC)952470022 _z(OCoLC)938393782 _z(OCoLC)967568740 |
||
| 037 |
_bKogan Page Ltd, C/O Ingram Pub Services 1 Ingram Blvd, LA Vergne, TN, USA, 37086 _nSAN 631-8630 |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5548.8 _b.L493 2016 |
| 082 | 0 | 0 |
_a650.1/3 _223 |
| 100 | 1 |
_aLilley, Roy C., _eauthor. |
|
| 245 | 1 | 0 |
_aDealing with difficult people / _cRoy Lilley. |
| 250 | _aThird edition. | ||
| 264 | 1 |
_aLondon ; _aPhiladelphia : _bKogan Page, _c2016. |
|
| 300 |
_axi, 140 pages ; _c22 cm. |
||
| 336 |
_atext _btxt _2rdacontent |
||
| 337 |
_aunmediated _bn _2rdamedia |
||
| 338 |
_avolume _bnc _2rdacarrier |
||
| 490 | 1 | _aCreating success | |
| 504 | _aIncludes bibliographical references. | ||
| 520 | _aBy understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. | ||
| 650 | 0 | _aPsychology, Industrial. | |
| 650 | 0 | _aInterpersonal conflict. | |
| 650 | 0 | _aProblem employees. | |
| 650 | 7 |
_aInterpersonal conflict. _2fast _0(OCoLC)fst00977374 |
|
| 650 | 7 |
_aProblem employees. _2fast _0(OCoLC)fst01077874 |
|
| 650 | 7 |
_aPsychology, Industrial. _2fast _0(OCoLC)fst01081592 |
|
| 650 | 7 |
_aKonfliktregelung _2gnd |
|
| 650 | 7 |
_aKonfliktbewältigung _2gnd |
|
| 650 | 4 | _aInterpersonal conflict. | |
| 650 | 4 | _aConduct of life. | |
| 650 | 4 | _aInterpersonal relationships. | |
| 650 | 4 | _aInterpersonal communication. | |
| 776 | 0 | 8 |
_iOnline version: _aLilley, Roy C. _tDealing with difficult people. _bThird edition. _dLondon ; Philadelphia : Kogan Page, 2016 _z9780749475604 _w(DLC) 2016029931 |
| 830 | 0 | _aCreating success. | |
| 938 |
_aYBP Library Services _bYANK _n12839840 |
||
| 938 |
_aBrodart _bBROD _n115380469 |
||
| 029 | 1 |
_aAU@ _b000057810602 |
|
| 029 | 1 |
_aCHBIS _b010697914 |
|
| 029 | 1 |
_aCHSLU _b001254117 |
|
| 029 | 1 |
_aCHVBK _b369127714 |
|
| 029 | 1 |
_aCHVBK _b369172647 |
|
| 942 | _cBOOK | ||
| 994 |
_aZ0 _bSUPMU |
||
| 948 | _hNO HOLDINGS IN SUPMU - 80 OTHER HOLDINGS | ||
| 596 | _a1 2 | ||
| 999 |
_c2512 _d2512 |
||