| 000 | 00954cam a2200289Ma 4500 | ||
|---|---|---|---|
| 001 | u7991 | ||
| 003 | SA-PMU | ||
| 005 | 20210418124715.0 | ||
| 008 | 060114s2005 enk 000 0 eng d | ||
| 040 |
_aEQO _cEQO _dLVB _dYDXCP |
||
| 020 | _a1843981424 (pbk) | ||
| 020 | _a9781843981428 (pbk) | ||
| 035 | _a(OCoLC)71007633 | ||
| 082 | 1 | 4 | _222 |
| 090 |
_aHF5415.5 _b.R49 2005 |
||
| 245 | 0 | 0 |
_aRewarding customer service? : _busing reward and recognition to deliver your customer service strategy ; research report / _cMichael West ... [et al.]. |
| 260 |
_aLondon : _bChartered Institute of Personnel and Development , _c2005. |
||
| 300 |
_axii, 66 p. ; _c30 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aWest, Michael A. | |
| 710 | 2 | _aChartered Institute of Personnel and Development. | |
| 710 | 2 | _aInstitute of Customer Service. | |
| 942 | _cBOOK | ||
| 994 |
_aZ0 _bSUPMU |
||
| 596 | _a1 2 | ||
| 999 |
_c9283 _d9283 |
||