| 000 | 01324cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | u4088 | ||
| 003 | SA-PMU | ||
| 005 | 20210418124800.0 | ||
| 008 | 080122s2008 enka b 001 0 eng | ||
| 010 | _a 2008002916 | ||
| 040 |
_aDLC _beng _cDLC _dYDXCP _dBAKER _dBWKUK _dBWK _dBTCTA _dUBA _dDEBBG _dEUM _dOCLCQ |
||
| 020 | _a9781405847322 (pbk. : alk. paper) | ||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 035 |
_a(OCoLC)191090463 _z(OCoLC)216941208 |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.J647 2008 |
| 082 | 0 | 0 |
_a658 _222 |
| 100 | 1 |
_aJohnston, Robert, _d1953- |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England ; _aNew York : _bFinancial Times/Prentice Hall, _c2008. |
||
| 300 |
_axvi, 533 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _aThe central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aClark, Graham, _d1949- |
|
| 856 | 4 | 1 |
_3Table of contents only _uhttp://catdir.loc.gov/catdir/toc/ecip089/2008002916.html |
| 942 | _cBOOK | ||
| 994 |
_aZ0 _bSUPMU |
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| 596 | _a1 2 | ||
| 999 |
_c9652 _d9652 |
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