Barlow, Janelle, 1943-.
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - San Francisco : Berrett-Koehler, 2004. - xii, 259 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9781576754047 1576754049
Customer services.
HF5415.5 / .B37
658.812
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - San Francisco : Berrett-Koehler, 2004. - xii, 259 p. : ill. ; 23 cm.
Includes bibliographical references and index.
9781576754047 1576754049
Customer services.
HF5415.5 / .B37
658.812