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    Branded customer service : (Record no. 1158)

    000 -LEADER
    fixed length control field 00901nam a2200289 4500
    001 - CONTROL NUMBER
    control field u1163
    003 - CONTROL NUMBER IDENTIFIER
    control field SA-PMU
    008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
    fixed length control field 060406s2004 caua b 001 0 eng
    020 ## - INTERNATIONAL STANDARD BOOK NUMBER
    International Standard Book Number 9781576754047
    020 ## - INTERNATIONAL STANDARD BOOK NUMBER
    International Standard Book Number 1576754049
    040 ## - CATALOGING SOURCE
    Modifying agency DAWSON
    050 #4 - LIBRARY OF CONGRESS CALL NUMBER
    Classification number HF5415.5
    Item number .B37
    082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
    Classification number 658.812
    Edition number 22
    084 ## - OTHER CLASSIFICATION NUMBER
    Classification number HF 5415 .5 B37 MC1
    084 ## - OTHER CLASSIFICATION NUMBER
    Classification number HF 5415 .5 B37 WC1
    100 1# - MAIN ENTRY--PERSONAL NAME
    Personal name Barlow, Janelle,
    Dates associated with a name 1943-.
    245 10 - TITLE STATEMENT
    Title Branded customer service :
    Remainder of title the new competitive edge /
    Statement of responsibility, etc. Janelle Barlow and Paul Stewart.
    260 ## - PUBLICATION, DISTRIBUTION, ETC.
    Place of publication, distribution, etc. San Francisco :
    Name of publisher, distributor, etc. Berrett-Koehler,
    Date of publication, distribution, etc. 2004.
    300 ## - PHYSICAL DESCRIPTION
    Extent xii, 259 p. :
    Other physical details ill. ;
    Dimensions 23 cm.
    504 ## - BIBLIOGRAPHY, ETC. NOTE
    Bibliography, etc. note Includes bibliographical references and index.
    596 ## -
    -- 1
    650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
    Topical term or geographic name entry element Customer services.
    700 1# - ADDED ENTRY--PERSONAL NAME
    Personal name Stewart, Paul.
    942 ## - ADDED ENTRY ELEMENTS (KOHA)
    Koha item type Books
    949 ## - LOCAL PROCESSING INFORMATION (OCLC)
    a HF 5415 .5 B37 MC1
    i 5195200000555.
    l STACKS
    m MAIN
    949 ## - LOCAL PROCESSING INFORMATION (OCLC)
    a HF 5415 .5 B37 WC1
    i 5195200000080U
    l STACKS
    m FEMALE
    Holdings
    Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type Public note
              Main Library Main Library 04/18/2021   HF 5415 .5 B37 MC1 5195200000555. 04/15/2021 1 04/15/2021 Books STACKS