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Rewarding customer service? : using reward and recognition to deliver your customer service strategy ; research report / Michael West ... [et al.]. - London : Chartered Institute of Personnel and Development , 2005. - xii, 66 p. ; 30 cm.

Includes bibliographical references.

ISBN: 1843981424 (pbk) 9781843981428 (pbk)

Subjects--Topical Terms:
Customer services.

Dewey Class. No.: