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Telling training's story : evaluation made simple, credible, and effective / Robert O. Brinkerhoff.

By: Brinkerhoff, Robert OMaterial type: Text

TextPublisher: San Francisco : Berrett-Koehler, c2006Description: xviii, 254 p. : ill. ; 23 cmISBN: 1576751864; 9781576751862Subject(s): Employees -- Training of -- EvaluationDDC classification: 658.31/12404 LOC classification: HF5549.5.T7 | B656 2006Online resources: Table of contents only | Publisher description | Contributor biographical information

Contents:

Getting to the heart of training impact -- How the success case method works : two basic steps -- Success case method strategy -- building organizational learning capacity -- Focusing and planning a success case method study -- Constructing a simple training impact model -- Fishing for success -- conducting the SCM survey -- Sorting the "catch" -- analyzing survey results -- Digging out and telling the stories -- the SCM interviews -- Drawing compelling conclusions -- Sales training at Grundfos -- Service technician training at the Compaq Computer Corporation -- Coaching and training at Coffee Bean and Tea Leaf -- Executive development at Allstate Insurance.

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Item type	Current library	Call number	Copy number	Status	Notes	Date due	Barcode
Books	Female Library	HF5549.5 .T7 B656 2006 (Browse shelf (Opens below))	1	Available	STACKS		51952000105091
Books	Main Library	HF5549.5 .T7 B656 2006 (Browse shelf (Opens below))	1	Available	STACKS		51952000133346

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Includes bibliographical references (p. 239-240) and index.

1. Getting to the heart of training impact -- 2. How the success case method works : two basic steps -- 3. Success case method strategy -- building organizational learning capacity -- 4. Focusing and planning a success case method study -- 5. Constructing a simple training impact model -- 6. Fishing for success -- conducting the SCM survey -- 7. Sorting the "catch" -- analyzing survey results -- 8. Digging out and telling the stories -- the SCM interviews -- 9. Drawing compelling conclusions -- 10. Sales training at Grundfos -- 11. Service technician training at the Compaq Computer Corporation -- 12. Coaching and training at Coffee Bean and Tea Leaf -- 13. Executive development at Allstate Insurance.

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