Business process management : practical guidelines to successful implementations / John Jeston and Johan Nelis.

By: Jeston, JohnContributor(s): Nelis, JohanMaterial type: TextTextPublisher: Amsterdam ; Boston ; London : Elsevier/Butterworth-Heinemann, 2008Edition: 2nd edDescription: xxvii, 469 p. : ill. ; 25 cmISBN: 9780750686563 (pbk.); 0750686561 (pbk.)Subject(s): Reengineering (Management) | Organizational change | Business planningDDC classification: 658.4063 LOC classification: HD58.87 | .J47 2008Summary: "This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture."--Publisher.
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Previous ed.: 2006.

Includes bibliographical references (p. [461]-464) and index.

"This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture."--Publisher.

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