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    The cost of bad behavior : how incivility is damaging your business and what to do about it / Christine Pearson and Christine Porath.

    By: Pearson, Christine MContributor(s): Porath, Christine LynneMaterial type: TextTextPublisher: New York : Portfolio, 2009Description: xiv, 224 p. : ill. ; 24 cmISBN: 9781591842613; 1591842611Subject(s): Courtesy | Work environment | Consumer satisfactionDDC classification: 658.3/145 LOC classification: BJ1533.C9 | P43 2009Online resources: Contributor biographical information | Publisher description
    Contents:
    What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?
    Summary: Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.
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    Item type Current library Call number Copy number Status Notes Date due Barcode
    Books Books Female Library
    		BJ1533 .C9 P43 2009 (Browse shelf (Opens below)) 1 Available STACKS 51952000100171
    Books Books Main Library
    		BJ1533 .C9 P43 2009 (Browse shelf (Opens below)) 1 Available STACKS 51952000130635

    Includes bibliographical references and index.

    What is "incivility"? -- How prevalent is incivility in society, really? -- What could incivility cost a company? A case study -- The roots of workplace incivility -- What a waste! How incivility wrecks performance -- Amygdala hijacking : how our brains respond to incivility -- Stress and burnout -- Teams pay a price -- When employees leave -- Misery loves company : the cost to your reputation -- Time wounds all heels : even offenders lose -- Success! How five organizations have set the course -- Top ten things a firm should do to create a civil workplace -- What's a leader to do? -- What's a target to do? -- What's an offender to do? -- What could society do?

    Two professors of management examine bad behavior in the workplace, combining scientific research with stories from a variety of fields, and offer ways to remove the roots of incivility at work and create a culture of respect.

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