Dealing with difficult people / Roy Lilley.
Material type:
TextSeries: Creating success: Publisher: London ; Philadelphia : Kogan Page, 2016Edition: Third editionDescription: xi, 140 pages ; 22 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9780749475598; 0749475595Subject(s): Psychology, Industrial | Interpersonal conflict | Problem employees | Interpersonal conflict | Problem employees | Psychology, Industrial | Konfliktregelung | Konfliktbewältigung | Interpersonal conflict | Conduct of life | Interpersonal relationships | Interpersonal communicationAdditional physical formats: Online version:: Dealing with difficult people.DDC classification: 650.1/3 LOC classification: HF5548.8 | .L493 2016Summary: By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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Female Library | HF5548.8 .L493 2016 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000331377 | |
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Female Library | HF5548.8 .L493 2016 (Browse shelf (Opens below)) | 2 | Available | STACKS | 51952000336624 | |
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Main Library | HF5548.8 .L493 2016 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000331384 | |
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Main Library | HF5548.8 .L493 2016 (Browse shelf (Opens below)) | 2 | Available | STACKS | 51952000336617 |
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| HF5548.8 .K552 2007 Organizational behavior : an experiential approach / | HF5548.8 .L24 2010 Human relations : strategies for success / | HF5548.8 .L493 2016 Dealing with difficult people / | HF5548.8 .L493 2016 Dealing with difficult people / | HF5548.8 .M384 2006 Business psychology and organisational behaviour : a student's handbook / | HF5548.8 .P778 2005 The psychology of behaviour at work : the individual in the organization / | HF5548.8 .P8185 2006 The office survival guide : surefire techniques for dealing with challenging people and situations / |
Includes bibliographical references.
By understanding the motives and individual behaviours of difficult people at work, you can learn to manage aggression, avoid awkward situations and keep your cool. This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
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