Includes bibliographical references and index.

System requirements for accompanying CD-ROM for Windows PC: 486 or Pentium processor-based personal computer, Microsoft Windows 95 or Windows NT 3.51 or later, Minimum RAM: 8MB for Windows 95 and NT.

System requirements for accompanying CD-ROM for Macintosh: Macintosh with a 68020 or higher processor or Power Macintosh, Apple OS version 7.0 or later, Minimum RAM: 12MB for Macintosh.

Foundations of Global Diversity -- Beyond Diversity: What Is Culture? -- Diversity: An Evolving Concept -- Global Diversity as the Next Step -- Globalization and Diversity -- Answering Universal Problems--Differently -- Dimensions of Culture -- Values -- Three Cultures Model -- Developing Intercultural Sensitivity -- Cultural Costs -- Building a Business Case for Global Diversity -- Evolving Domestic Diversity Models -- Six Spheres of Inclusion Model -- The Stages of Globalization: Applying a Diversity Model -- Managing A Global Workforce -- Communicating Effectively Across Cultures -- Understanding the Cultural Underpinnings of Global Communication -- Dealing with Cultural Influences on Communication -- Dealing with Verbal and Nonverbal Aspects of Cross-Cultural Communication -- Judging the Effectiveness of Global Communication -- Using Interpreters in a Global Organization -- Using Translators Effectively -- Selecting Appropriate Communication Vehicles -- Communicating in Writing -- Planning and Leading Meetings -- Making Presentations -- Maximizing Global Teams and Work Groups for Higher Performance -- Awareness: Understanding the Nature and Impact of National Culture on the Team -- The Impact of Culture on Team Performance -- Challenges Surrounding National Culture -- Benefits of Managing Cross-Cultural Differences -- Creating a Framework for Developing High-Performance Teams -- Enhancing Task and Relationship Functions Through Technology -- Defining Team Leadership at All Levels of an Organization.

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