Includes bibliographical references.

The selection process -- Think through the job -- Writing the job description -- Finding suitable candidates -- The interviewing process -- Use the law of three -- Past performance as the best predictor -- Checking resumes and references -- The family member method -- The best predictor of success -- How to negotiate the salary -- Start them off right -- Start them strong -- Use the correct leadership style -- Improve performance continually -- Address performance problems -- The two main reasons for employee failure -- Zero-based thinking -- When firing becomes inevitable -- The firing interview -- The zen of firing.

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