Includes bibliographical references (p. 861-862) and index.

Principles of Telecommunications Management and Planning -- Introduction to Telecommunications Management -- The Job of Telecommunications Management -- The Telecommunications Act of 1996 -- Introduction to the Telecommunications Act -- Effects of the Telecommunications Act of 1996 -- Telecommunications Strategic Planning -- Strategic Telecommunications Planning -- Planning for New Technologies -- Current and Long-Range Planning -- Overview of the Problem-Solving Process -- The Telecommunications System Planning Process -- Fundamental Planning -- Documenting and Presenting the Plan -- Current Planning Techniques -- Feasibility Analysis -- Financial Evaluation Techniques -- Use of a Personal Computer in Feasibility Studies -- Feasibility Study: A Case History -- Selling the Plan to Higher Management -- Forecasting Telecommunications Services -- Why Forecast? -- Sources of Forecast Information -- Forecasting Methods -- Case History: Forecasting Call Center Workload Requirements -- Selecting Telecommunications Services and Equipment -- Developing Requirements and Specifications -- Developing Requirements and Specifications -- Developing Requirements: Sources of Information -- Types of Specifications -- Writing Requests for Proposals -- Purpose of an RFP -- When to Use an RFP -- Elements of an RFP -- How to Prepare an RFP -- Validating the RFP -- Alternatives to the RFP -- Evaluating Responses to Requests for Proposals -- Overview of the Product Selection Process -- Life-Cycle Analysis: A Case Study -- Technical Evaluation.

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