Includes bibliographical references and index.

Acknowledgements -- Introduction -- A model of motivation -- Generational differences -- The biology of stress and well-being -- Measuring motivation -- The power of communication and conversations -- Intrinsic motivation -- Work engagement, organizational health and culture -- Extrinsic motivation and rewards -- Culture and values -- The importance of motivation gaps -- Outsourcing motivation -- The dark side and derailed motivation -- Best and worst practice from real companies -- Going further -- Index.

There are persistent and popular myths about group differences in values and approach to work; men are seen as assertive whilst women are emotional, some see the Millennial Generation as technology addicted self-promoters, others view them as a force for positive change in the workplace. What this means is that many organizations are approaching the issue of employee engagement and motivation by managing to a stereotype. For the first time Motivation and Performance challenges these notions, bringing together the research evidence that shows that group differences are often exaggerated and that what is most important for all organizations is getting to the heart of what really motivates their people. This book shows how to ensure that all motivators are considered, both the fundamental needs for financial and job security as well as the need for personal growth, to improve employee satisfaction, boost organizational productivity and reduce turnover. Underpinned by original research, Motivation and Performance will feature case studies from finance to front-line retail employees and public sector workers to show how the principles of motivating employees apply at all levels of the organization rather than focusing on just high performance at the leadership level. It will show how values and motivation can be changed and developed and the significant impact that they have on an employee's desire to progress in a company or to leave. It offers practical guidance from a framework for conducting effective visits to front-line locations, and qualitative questions to ask, to guidance on when and when not to use external motivation-building programs.

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