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    Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

    By: Fitzsimmons, James AContributor(s): Fitzsimmons, Mona JMaterial type: TextTextPublisher: Boston : McGraw-Hill/Irwin, c2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 9780073377834 (alk. paper); 007337783X (alk. paper); 9780071263467 (pbk.); 0071263462 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F549 2008Online resources: Table of contents
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    Item type Current library Call number Copy number Status Notes Date due Barcode
    Books Books Female Library
    		HD9980.5 .F549 2008 (Browse shelf (Opens below)) 1 Available STACKS 51952000104780
    Books Books Main Library
    		HD9980.5 .F549 2008 (Browse shelf (Opens below)) 1 Available STACKS 51952000132356

    Includes bibliographical references and indexes.

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