Service supply chain systems : a systems engineering approach / Tsan-Ming Choi, editor Business Division, Institute of Textiles and Clothing, the Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong.
Material type:
TextSeries: Communications in cybernetics, systems science and engineering, Volume 8Publisher: Boca Raton : CRC Press/Balkema, [2016]Description: xiv, 154 pages : illustrations ; 25 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781138028296; 1138028290Subject(s): Customer services | Customer relations | Business logistics | Business logistics | Customer relations | Customer servicesAdditional physical formats: Online version:: Service supply chain systems.DDC classification: 658.7 LOC classification: HF5415.5 | .C4784 2016| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Includes bibliographical references and index.
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.
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