Includes bibliographical references and index.

Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.

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