Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

By: Barlow, Janelle, 1943-Contributor(s): Stewart, PaulMaterial type: TextTextPublisher: San Francisco : Berrett-Koehler, 2004Description: xii, 259 p. : ill. ; 23 cmISBN: 9781576754047; 1576754049Subject(s): Customer servicesDDC classification: 658.812 LOC classification: HF5415.5 | .B37Other classification: HF 5415 .5 B37 MC1 | HF 5415 .5 B37 WC1
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HF 5415 .5 B37 MC1 (Browse shelf (Opens below)) 1 Available STACKS 5195200000555.

Includes bibliographical references and index.

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