Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextPublisher: Boston : McGraw-Hill/Irwin, c2008Edition: 6th edDescription: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.)ISBN: 9780073377834 (alk. paper); 007337783X (alk. paper); 9780071263467 (pbk.); 0071263462 (pbk.)Subject(s): Service industries -- ManagementDDC classification: 658 LOC classification: HD9980.5 | .F549 2008Online resources: Table of contents
| Item type | Current library | Call number | Copy number | Status | Notes | Date due | Barcode |
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Female Library | HD9980.5 .F549 2008 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000104780 | |
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Main Library | HD9980.5 .F549 2008 (Browse shelf (Opens below)) | 1 | Available | STACKS | 51952000132356 |
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| HD9980.5 .B798 2016 The recycling myth : disruptive innovation to improve the environment / | HD9980.5 .E467 2017 Employees and employers in service organizations : emerging challenges and opportunities / | HD9980.5 .E467 2017 Employees and employers in service organizations : emerging challenges and opportunities / | HD9980.5 .F549 2008 Service management : operations, strategy, information technology / | HD9980.5 .J647 2008 Service operations management : improving service delivery / | HD9980.5 .J647 2012 Service operations management : improving service delivery / | HD9980.5 .S47 2008 Services marketing : integrating customer focus across the firm / |
Includes bibliographical references and indexes.
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