Learning Resource Center catalog › Results of search for 'su:"Customer services"'

1.

The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. Ott.

by Ott, Adrian C.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : HarperBusiness, c2010Other title: Twenty-four-hour customer.Availability: Items available for loan: Main LibraryCall number: HF5415.5 .O88 2010 (1), Female LibraryCall number: HF5415.5 .O88 2010 (1).

2.

Be your customer's hero : real-world tips & techniques for the service front lines / Adam Toporek.

by Toporek, Adam.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : AMACOM American Management Association, 2015Availability: Items available for loan: Main LibraryCall number: HF5415.5 .T664 2015 (1), Female LibraryCall number: HF5415.5 .T664 2015 (1).

3.

Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski.

by Rayport, Jeffrey F | Jaworski, Bernard J.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c2005Online access: Table of contents Availability: Items available for loan: Main LibraryCall number: HF5415.5 .R393 2005 (1), Female LibraryCall number: HF5415.5 .R393 2005 (1).

4.

The big book of customer service training games : quick, fun activities for all customer facing employees / Peggy Carlaw, Vasudha Kathleen Deming.

by Carlaw, Peggy.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York [etc.] : McGraw-Hill, 2007Availability: Items available for loan: Main LibraryCall number: HF5415.5 .C37 1999 (1), Female LibraryCall number: HF5415.5 .C37 1999 (1).

5.

Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

by Barlow, Janelle, 1943- | Stewart, Paul, 1966-.

Edition: 1st ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA : Berrett-Koehler, c2004Online access: Publisher description | Contributor biographical information Availability: No items available : In transit (1).

6.

Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart.

by Barlow, Janelle, 1943- | Stewart, Paul.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: San Francisco : Berrett-Koehler, 2004Availability: Items available for loan: Main LibraryCall number: HF 5415 .5 B37 MC1 (1).

7.

Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz.

by Glanz, Barbara A.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2007Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Main LibraryCall number: HF5415.5 .G548 2007 (1), Female LibraryCall number: HF5415.5 .G548 2007 (1).

8.

Competing Against Luck : the Story of Innovation and Customer Choice / Clayton M. Christensen, Taddy Hall, Karen Dillon, and David S. Duncan.

by Christensen, Clayton M [author.] | Hall, Taddy [author.] | Dillon, Karen (Editor) [author.] | Duncan, David S [author.].

Edition: First edition.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York, NY : HarperBusiness, an imprint of HarperCollins Publishers, [2016]Copyright date: ©2016Availability: Items available for loan: Main LibraryCall number: HD53 .C487 2016 (2), Female LibraryCall number: HD53 .C487 2016 (2).

9.

Connecting with your customers.

by Harvard Business School.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c2006Online access: Table of contents Availability: Items available for loan: Female LibraryCall number: HF5415.5 .C658 2006 (1).

10.

Connecting with your customers.

by Harvard Business School Press | Harvard Business School.

Material type: Text

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: Boston, Mass. : Harvard Business School, 2006Availability: Items available for loan: Main LibraryCall number: HF 5415 .5 C658 MC1 (1).

11.

The cult of service excellence : how to build a truly customer-centric culture / Oke Eleazu.

by Eleazu, Oke [author.].

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: London : LID, [2016]Copyright date: ©2016Availability: Items available for loan: Main LibraryCall number: HF5415.5 .E543 2016 (1), Female LibraryCall number: HF5415.5 .E543 2016 (1).

12.

Customer service : skills for success / Robert W. Lucas.

by Lucas, Robert W.

Edition: 5th ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, c2012Availability: Items available for loan: Main LibraryCall number: HF5415.5 .L83 2012 (1), Female LibraryCall number: HF5415.5 .L83 2012 (1).

13.

Customer service training 101 / Renee Evenson.

by Evenson, Renee, 1951-.

Edition: 2nd ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: New York : American Management Association, c2011Availability: Items available for loan: Main LibraryCall number: HF5415.5 .E89 2011 (1), Female LibraryCall number: HF5415.5 .E89 2011 (1).

14.

The innovator's dilemma : when new technologies cause great firms to fail / Clayton M. Christensen.

by Christensen, Clayton M.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Boston, Mass. : Harvard Business School Press, c1997Availability: Items available for loan: Main LibraryCall number: HD53 .C49 1997 (1), Female LibraryCall number: HD53 .C49 1997 (1).

15.

The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, Michael E. Raynor.

by Christensen, Clayton M | Raynor, Michael E.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Boston, Massachusetts : Harvard Business Review Press, 2013Availability: Items available for loan: Main LibraryCall number: HD53 .C493 2013 (1), Female LibraryCall number: HD53 .C493 2013 (1).

16.

Introduction to help desk concepts and skills / Susan M. Sanderson.

by Sanderson, Susan M.

Material type: Text

Text; Format: print optical disc

; Literary form: Not fiction Publisher: New York ; London : McGraw-Hill Technology Education, c2004Availability: Items available for loan: Female LibraryCall number: QA76.9 .T43 S26 2004 (1), Main LibraryCall number: QA76.9 .T43 S26 2004 (1).

17.

Leading the customer experience : inspirational service leadership / Sarah Cook.

by Cook, Sarah, 1955-.

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Farnham, Surrey, England ; Burlington, VT : Gower, [2015]Availability: Items available for loan: Main LibraryCall number: HF5415.5 .C66355 2015 (1), Female LibraryCall number: HF5415.5 .C66355 2015 (1).

18.

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Material type: Text

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: New York : McGraw-Hill, c2006Online access: Contributor biographical information | Publisher description Availability: No items available :

19.

The new rules of sales and service : how to use agile selling, real-time customer engagement, big data, content, and storytelling to grow your business / David Meerman Scott.

by Scott, David Meerman [author.].

Edition: Revised and expanded edition.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Hoboken, New Jersey : Wiley, 2016Availability: Items available for loan: Main LibraryCall number: HF5438.25 .S347 2016 (1), Female LibraryCall number: HF5438.25 .S347 2016 (1).

20.

Reinventing customer engagement : the next level of digital transformation for banks and insurers / Roger Peverelli & Reggy de Feniks.

by Peverelli, Roger [author.] | Feniks, Reggy de [author.].

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: London : LID Publishing Limited, [2017]Copyright date: ©2017Availability: Items available for loan: Main LibraryCall number: HG173 .P49 2017 (1), Female LibraryCall number: HG173 .P49 2017 (1).

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Your search returned 31 results.